How the employees treat the customers on Customer Care department at Essay

How the employees treat the customers on Customer Care department at the Airport ( Customer Service ) - Essay Example The customer care department is single point resolution centre for the passengers who pass through their terminals. The customer care departments add value to the experience enjoyed by the customers while passing through the airport terminals. The valued experience provided to the customers brings them back to the same airports that have created relative preference during the journeys. All information related to the service for the customers and passengers at the airport is provided by the customer care department. Enquiries about lost baggage, availability of flights, update on flight timings, information on the basis utilities available at the airport, communication facilities from the airport and information on any other item related to the journey is provided by the customer care department. During the time of transit, the customer care department provides the right direction of the journey. In cases of discontent of the customers due to irrational behavior of any airport staff, the customer care department helps to resolve the issue. The functions of the customer care department at the airport are extremely important as they help in maintaining the smooth flow of journey by the passengers. This customer care department plays a vital role in ensuring that the passengers passing through the terminal enjoy a highly valued experience. At the same time, the customer care department at the airport plays a vital role in maintaining a peaceful and dedicated work environment which is beneficial to both the airport authority and their customers. The ways in which the employees of the customer care departments at the airport treat their customers as a customer service staff determine the value of experience provided to the customers that pass through their terminals. In order to treat the customers at the airport with an aim of delighting them, the employees should undergo training on customer service. Several research studies on customer care